New York Times Square
Tech-forward, design-conscious, democratic luxury. Think Muji meets Ace Hotel but more consistent. The lobby feels like a living room someone actually lives in — colorful chairs, conceptual art, iMacs free to use, coffee always on. Staff are called 'ambassadors' and tend to be knowledgeable and low-key rather than formal.
The cloudM rooftop bar (21st floor) is open to anyone 21+ — no hotel key required. Great spot for pre-theater drinks without the Times Square tourist bar markup.
Why It Matters
One of the few places in Times Square where the room is small by design (not neglect), the tech actually works, and the price stays sane relative to the location. The cloudM rooftop bar is open to any 21+ adult — no hotel key needed — making it a genuine neighborhood spot. CitizenM was acquired into Marriott Bonvoy in 2024, so stays now earn and redeem Bonvoy points.
CitizenM pulls off something genuinely rare in Times Square: a good-looking, tech-forward hotel at a price that doesn't require you to cry in the shower. The rooms are compact but smartly engineered — every single one comes with an XL king bed, wall-to-wall windows, a Hansgrohe rainfall shower, and a tablet that controls everything from blackout blinds to mood lighting. But the real selling point is the public spaces: a soaring Vitra-furnished lobby lounge stacked with art and books, a 24/7 canteenM that feeds you whether it's 6am or 2am, and the cloudM rooftop bar on the 21st floor with wide-open Midtown skyline views that are genuinely hard to beat at this price point.
Where You'll Stay
4 room types available
Accessible King Room
ADA-compliant room with roll-in shower, grab rails, lowered vanity, bathtub seat option, and hearing-accessible kit. Maintains the citizenM design language — same tablet controls, same XL king bed, same city window.
1 King
King Room
The standard citizenM room — and honestly, all rooms are the same footprint. Compact and thoughtfully engineered for two adults. Wall-to-wall windows let in plenty of light. The in-room tablet (MoodPad) handles lighting, blackout blinds, temperature, TV, and the Chromecast-enabled 43-inch smart TV. Hansgrohe rainfall shower, small fridge with free water, hypoallergenic bedding, pillowtop mattress, and bespoke Comme des Garçons–inspired toiletries. Soundproofed. No bathtub.
1 XL KingKing Room – High Floor
Identical layout to the standard King Room but on an upper floor for better views. In a building on the Broadway/50th Street corner, higher floors deliver wider Midtown sightlines. Same tech, same shower, same tablet setup.
1 XL KingKing Room – Premium View
Same room design with a specifically selected view orientation — guests report unobstructed Midtown sightlines from select rooms. Worth the slight premium over the base room if you want skyline to wake up to.
1 XL KingThe Property
Eat & Drink
2 venues on property
Restaurant
Spa & Wellness
Treatment Menu
On Property
How you'll actually spend your days.
21st-floor rooftop bar open to guests and the public (21+). Skyline views of Midtown Manhattan, cocktails, and music.
Located on the 20th floor with ceiling windows and full equipment — free weights, cardio machines, squat racks. Open 24/7. Yoga terrace adjacent for stretching or outdoor practice with city views.
Creative meeting rooms and co-working nooks throughout the property. The lobby living room is always available for working or relaxing. Free iMac computers and printing services available to all guests.
Three outdoor terraces available at the property — good for fresh air breaks, casual seating, and city-watching.
Outdoor yoga terrace adjacent to the 20th floor fitness center. Open-air with city views. Great for early morning practice.
Amenities & Practical Info
The details that matter for planning.
Property has elevators throughout. Main entrance is accessible. On-site dining and fitness center are accessible.
iMac computers and printing services available at no charge in the lobby area.
Complimentary high-speed Wi-Fi throughout the property. Marriott Bonvoy members booking direct receive complimentary in-room internet.
Full fitness center on 20th floor, open around the clock. Free weights, cardio equipment, yoga terrace.
Daily housekeeping service included.
Luggage storage available for early arrivals and late departures.
Touchscreen check-in kiosks handle arrival in 60 seconds and departure in 30. Ambassador staff are always on hand if needed. Minimum check-in age: 18.
Earn 10 Marriott Bonvoy points per $1 USD spent and 1 Elite Night Credit for every night stayed. Link accounts to access Gold Elite benefits with mycitizenM+ membership.
No swimming pool on property.
Property holds BREEAM sustainability certification.
No electric vehicle charging stations on property.
No on-site parking. Hotel recommends SpotHero.com for nearby parking options.
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