The Ritz-Carlton, Almaty
Contemporary luxury highrise with strong local Kazakh cultural touches. Sleek, marble-heavy interiors, panoramic windows everywhere, and a business-hotel backbone that still delivers genuine warmth.
Check-in is on the 30th floor, not the ground floor — take the elevator up before expecting any reception desk
Why It Matters
The only international luxury flagship in Kazakhstan's largest city, sitting in one of Central Asia's tallest buildings. The mountain views are unmatched. It's also where Almaty's business elite and visiting dignitaries stay, and Shymbulak ski resort is just 30 minutes away.
The Ritz-Carlton, Almaty occupies floors 22 through 30 of the Esentai Tower — one of Central Asia's tallest buildings — on Al Farabi Avenue, with the snow-capped Ile-Alatau range filling every south-facing window. All 145 rooms sit high enough that views are essentially guaranteed no matter what category you book. Check-in happens on the 30th floor, where floor-to-ceiling glass frames both the mountains and the city grid simultaneously, and the staff hands you a cup of traditional apple tea on arrival.
Where You'll Stay
8 room types available
Club Room
The Club Room unlocks access to the private 26th-floor Club Lounge with five daily food and beverage presentations, dedicated concierge, personal check-in and check-out, and a separate library, TV room, and business stations. The room itself features a King bed, floor-to-ceiling windows with panoramic city and mountain views, full marble bathroom with separate bathtub and rain shower, and double sink.
KingDeluxe Mountain View Room
Same category as the Deluxe Room but specifically oriented toward the Ile-Alatau mountain range. All the standard marble bathroom appointments and touch panel technology, with the south-facing orientation prioritized.
KingDeluxe Room
The entry-level room at this property is anything but standard. Spacious air-conditioned rooms decorated in warm colors, with floor-to-ceiling windows offering city or mountain views. Marble bathroom with heated floors, rain shower, separate bathtub, and dual vanities. Touch panel controls for lighting, temperature, and blinds. Feather beds, Nespresso machine, minibar, and 24-hour in-room dining.
King or TwinExecutive Suite
Spacious suite with a separate living room and dedicated working area. Stunning panoramic city and mountain views. Option to upgrade to Club Level access. Plush appointments throughout. Good choice for business travelers needing a real desk and a living area without crossing into the top-tier suite pricing.
KingGrand Deluxe Room
A step up in size from the standard Deluxe, with the same panoramic window treatment and full marble bathroom. Larger floor plan with more living space. City and mountain views.
KingGrand Suite
Separated living and sleeping rooms with a 180-degree panoramic city view. Features a separate shower and a luxury white marble bathtub. Complimentary Club Lounge access included. Spacious separate living area with sofa.
KingJunior Suite
Separate primary bedroom and living room, with panoramic city views. Full marble bathroom with heated floors. The extra living space makes this a noticeably more comfortable option for longer stays or anyone who wants room to spread out without going full club suite.
KingThe Ritz-Carlton Suite
The hotel's most lavish option, located on the 27th floor with 270-degree panoramas. Approximately 2,500 sq ft of living space including a private library, gourmet kitchenette, elegant dining area, separate meeting space, and an additional guest bathroom alongside the sumptuous primary bathroom. Butler service on demand. Complimentary Club Lounge access. Personalized shopping experiences available.
King · 232 sqmThe Property
Eat & Drink
3 venues on property
Restaurant
Spa & Wellness
Treatment Menu
On Property
How you'll actually spend your days.
Fully equipped gym with panoramic mountain views. Cardiovascular equipment including treadmills, ellipticals, exercise bikes, rowing machines, stair climbers. Free weights, weight machines, and strength equipment. Open daily 7am–10pm.
Heated indoor pool on the 20th floor with mountain and city views through large windows. Sun loungers surrounding the pool. Whirlpool/hot tub adjacent. Pool is fully available year-round.
A daily ceremonial serving of Kazakh national sweets and tea in the 30th-floor lobby, held every evening from 18:30 to 19:00. Part of the hotel's effort to introduce guests to local Kazakh traditions. Complimentary for all guests.
The world's smallest chef concept projected directly onto the dining table at Seven Bar and Restaurant on the 28th floor. Combines theatrical entertainment with a full dinner service. Runs Tuesday–Saturday, 7pm–9pm. Dress code: Casual Smart.
The world's highest above-sea-level skating rink, located 19.5 km from the hotel. Hotel concierge can assist with transfers and arrangements.
Dedicated children's program built around four discovery pillars: Water, Land, Environmental Responsibility, and Culture. Includes kids check-in procedure, cooking classes, cookie decoration, personalized quests arranged by the Guest Relations team, and Ritz Kids amenities.
The hotel is the closest luxury base to Shymbulak Ski Resort, 22.8 km away (approximately 30 minutes by car). Hotel concierge can arrange ski transfers. More than 7 miles of ski trails, restaurants on-mountain, and year-round activities.
18-hole golf course with driving range and full club services, located 3 km from the hotel. Concierge can arrange access.
Amenities & Practical Info
The details that matter for planning.
On-site business center accessible to all guests. Club Lounge guests also have access to dedicated Club business center computers on the 26th floor.
960 square meters (10,330 sq ft) of event space across four meeting rooms on the second floor (two with natural daylight), a ground-floor Ballroom, and the Altitude Ballroom on the 28th floor with city views. A seasonal outdoor Terrace is available in summer.
Complimentary in-room and public area Wi-Fi for all guests. Marriott Bonvoy members booking direct get guaranteed complimentary access.
Full in-room dining menu available around the clock.
Executive Chef prepares in-flight catering for private aviation guests. 24-hour advance reservation and pre-payment required.
Same-day dry cleaning and on-site laundry service available.
On-site convenience store for essentials.
Pets welcome. Dogs and cats up to 10 kg permitted. Fee is KZT 60,000 + 16% VAT per stay (per 15-day period). Maximum one pet per room. Pets cannot be left unattended.
Daily housekeeping and evening turndown service for all rooms.
Currency exchange desk and ATM available in the lobby.
Complimentary valet parking for in-house guests. Outside guests pay 5,000 KZT. Electric vehicle charging station available on site.
On-site EV charging available for hotel guests.
Premium airport transfers available on request (fee applies, must be arranged in advance by calling +7 727 332 8888). Train station pickup also available with 24-hour advance notice. Eco taxi on request from ~6,000 KZT round trip.
BUILD YOUR THE RITZ-CARLTON, ALMATY PLAN
Rooms, dining, spa, and resort experiences — organized into one trip plan.
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